Return and Refund Policy
All our products are unconditionally guaranteed for 30 days from the date of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must request a Return Merchandise Authorization Number (RMA) by contacting us. If your return is accepted, we’ll send you a RMA, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any return without a RMA number on the outside of the package will be refused. We will not provide a prepaid label for the return package, as you will be responsible for the return package shipping and handling fees.
You can always contact us for any return question.
*Other conditions and restrictions may apply. We reserve the right to refuse service to anyone
All replacements and exchanges are eligible only to customers who live in the 48 contiguous states.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
A courtesy replacement may be provided under certain circumstances within 30 days from the date of delivery. Please contact us to report any issues with your purchase so we can provide immediate assistance.
If the product is lost in transit, please contact us to report the lost package within 14 calendar days from the ship date.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
If you are unsatisfied with our product under certain circumstances, we guarantee a refund; less discounts and less original shipping and handling fees. Shipping and handling fees may be deducted from your refund under free shipping promotion.
Once we have received and inspected your return, and if the product(s) are confirmed to be unused and in their original packaging, you will automatically be refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve refunded your return, please contact us.
