Privacy policy

iTouchless Housewares and Products Inc. operates this store and website, including all related information, content, features, tools, products and services (the "Services"). iTouchless Housewares and Products Inc. is powered by Shopify, which enables us to provide the Services to you. This document describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

This Notice of Privacy Practices applies only to information collected by iTouchless and does not apply to the privacy practices of our business partners, vendors, co-branded sites, other third parties, or websites where we may post a different privacy notice.

Information we collect falls into two categories: Personal Information and Usage Data.

Personal Information is information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de-identified.
Usage Data is anonymous information regarding use of our Web site or services that is collected and/or aggregated, often through automated means (like Cookies and web beacons). Usage Data does not include Personal Information and is not treated as Personal Information under this Notice. *Read more about Cookies Policy here.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law, including inferences drawn from this personal information:

Contact details: Including your name, address, billing address, shipping address, phone number, and email address. This may also include your twitter handle.
Financial information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information: Including your username, password, security questions, preferences and settings.
Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us: Including the information you provide when sending a customer support inquiry.
Device information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Other details: May include Social Security Number, demographic information (such as date of birth, age and gender), and location information (often from the device on which you use our site or mobile applications).

Personal Information Sources

We may collect personal information from the following sources:

Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information, including participating in online surveys, promotions, contests, and subscribing to newsletters.
Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies. *Read more about Cookies Policy here.
From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties: We may also combine information received from third parties with Personal Information and Usage Data we collect about you.

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, process purchases, returns, exchanges, manage your account, arrange shipping, enable reviews, remember preferences, and create a customized shopping experience (like recommending products). This includes everyday business purposes like establishing and managing your customer account, responding to inquiries, and providing customer support.
Marketing and Advertising: To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements based on your activity on the Services or other websites. This also includes providing information about our business and offering products or services we think you may find of interest.
Promotions and Interaction: To communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and to enable you to interact with iTouchless and our customers through message boards, blogs, and social media.
Security and Fraud Prevention: To authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
Communicating with You: To provide customer support, be responsive, provide effective services, and maintain our business relationship.
Evaluation and Analysis: To evaluate and improve our business, develop new products, analyze the effectiveness of the website, tailor our offerings to your personal interests, and perform data analyses (including market research, trend analysis, and financial analysis).
Legal Reasons: To comply with applicable law or respond to valid legal process (including law enforcement requests), to investigate or participate in litigation, and to enforce or investigate potential violations of our terms or policies.

Usage Data (which does not include Personal Information) may be used for any legally permissible purpose and without notice to you.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances:

Service Providers: With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). These providers are required to maintain confidentiality and use the information only to perform the services specified by us.
Business and Marketing Partners: To provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity. Depending on your residence, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing. You can exercise your rights to opt-out of those uses here.
Your Consent: When you direct, request us or otherwise consent to our disclosure of certain information (e.g., to ship products or through your use of social media widgets or login integrations).
Promotional Activities: If you participate in a survey, sweepstakes, contest or other promotion sponsored by both iTouchless and a third party, your participation serves as consent for us to share your Personal Information collected with that third party. Subsequent use by those third parties is subject to their privacy policies.
Affiliates: With our affiliates or otherwise within our corporate group, provided the disclosure and use is consistent with this Notice.
Business Transfers: In connection with a business transaction such as a merger, bankruptcy, or sale or transfer of all or substantially all of our assets.
Legal Compliance: To comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce terms/policies, or to protect/defend the Services, our rights, or the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. We use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites, Applications, and Advertising

The Services may provide links to websites or online platforms operated by third parties not affiliated or controlled by us. We are not responsible for the content, privacy, or security of such sites. Information you provide on public or semi-public venues (like third-party social networking platforms or using third-party applications like a Facebook "Share" or "Like" button) may be viewable by other users of the Services and/or users of those third-party platforms without limitation.

We partner with advertising networks that deliver targeted advertisements and utilize information collected through cookies, web server logs, and web beacons for customization, auditing, research, and reporting. This data collection takes place both on this Web site and on other third-party websites you visit. We also allow third parties to use cookies and web beacons for advertising purposes.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted. We do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use commercially reasonable administrative, technical, and physical security measures designed to help safeguard Personal Information in our possession against loss, theft and unauthorized use, disclosure, or modification. However, no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Because personal information is retained based on the purpose for which it was collected, the retention period will vary by the category of information:

• Account Data: Personal information used to maintain your account will generally be retained for as long as your account is active, subject to your Right to Erasure and our Data Retention Schedule.

• Transaction and Financial Data: We retain data related to purchases, returns, and financial transactions (such as Financial information and Transaction information) for the period necessary to fulfill legal, tax, or accounting requirements.

• Communications and Marketing Data: We retain information used for Communications with us and for Marketing and Advertising for a period consistent with maintaining our business relationship, unless you exercise your Right to Delete or opt-out of communications, provided we do not have an overriding legal reason to keep the data.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information, though these rights are not absolute and may be declined as permitted by law:

Right to Access / Know: To request access to personal information that we hold about you.
Right to Delete: To request that we delete personal information we maintain about you.
Right to Correct: To request that we correct inaccurate personal information we maintain about you.
Right of Portability: To receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances.
Right to Opt out of Sale or Sharing for Targeted Advertising: To opt out of the "sale" or "share" of your personal information or the processing of your personal information for purposes considered to be "targeted advertising". You can exercise your rights to opt-out of those uses here.

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will automatically treat this as an opt-out request for the device and browser you use. If we can associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit here. Other than the GPC, we do not recognize other "Do Not Track" signals.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders. You may also choose not to share your geo-location information with us by adjusting device or mobile application settings. You may modify your browser settings to decline cookies or adjust your email display settings to disable tracking. *Read more about Cookies Policy here.

You may exercise any of these rights where indicated on the Services or by contacting us. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing requests, and you may designate an authorized agent to make requests on your behalf.

California Privacy Rights: iTouchless will not sell or share your Personal Information with non-iTouchless companies for their direct marketing purposes without your consent.

We strive to respond to all confirmed data subject requests in accordance with applicable legal requirements. Upon receiving a verifiable request to exercise one of your rights (such as the Right to Access or Right to Delete), we will:

Confirm Receipt and Verify Identity: Acknowledge receipt of the request and take steps to verify your identity within a reasonable period, as required by law.
Fulfill the Request: We will endeavor to fulfill the request within 30 calendar days following the successful verification of your identity.
Extension: If we require additional time to fulfill your request, we will notify you in writing of the reason for the extension and the expected date of completion.
Denial: If we deny your request, we will inform you of the reasons for the denial, consistent with any legal exceptions, and explain any right you may have to appeal our decision or lodge a complaint with your local data protection authority.

Complaints and International Transfers

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Policy and Contact Information

We may update this Privacy Policy/Notice from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this website and update the "Last updated" date.

Last Updated: November 19, 2025

Contact

Should you have any questions about our privacy practices or this Policy, or if you would like to exercise any of the rights available to you, please contact us. You may reach us through the following channels:

Email: Please send verifiable rights requests or privacy inquiries to privacy@itouchless.com
Phone: Call us at 1-844-660-7978
Mail: Write to us at: iTouchless Housewares and Products, Inc., Attn: Privacy Inquiry, 777 Mariners Island Blvd, Ste 125, San Mateo, CA, 94404, US