FAQ

Shipping & Delivery
Shipping and delivery time can vary. Factors such as weather and delivery location can affect the delivery time.
GROUND
We ship Monday - Friday and offer a number of shipping options. We are closed and do not ship on all US Legal Holidays. Expedited orders placed before 12:00PM PST are shipped out the same day if the product is in stock. All other orders will be shipped on the following 1-2 business days. Most orders are shipped by insured carrier such as UPS Ground unless specified otherwise. Delivery days vary depending on where you are located. Shipments to the Pacific West Coast generally arrive in 3-7 business days, Western States (Montana, Wyoming, Colorado and New Mexico) 7-14 days, Central States 7-14 days, Eastern States 7-14 business days. UPS Ground is from Monday to Friday.

NEXT DAY AIR*
Delivery is guaranteed on the next business day at different times, depending on destination. Saturday delivery is available to select major metropolitan areas only.

2nd-DAY AIR*
Delivery is guaranteed by the end of the second business day in all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii. Saturday delivery is available to select major metropolitan areas only.

3-DAY SELECT*
Deliver is guaranteed by the end of the third business day in the 48 contiguous states. No Saturday delivery is available.

INTERNATIONAL SHIPMENTS
International orders can be place online. UPS Worldwide Saver takes 3-5 days, UPS Worldwide Expedited takes 5-7 days, and UPS standard has varied schedule that's defined by UPS. Please be aware that import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility. You may check with your country's custom agency to determine what these additional costs will be. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Note: Orders with alkaline batteries can be shipped with Ground service only (not including Intl Ground). Selected items could be shipped by United States Postal Service (USPS). USPS shipping time may take up to 10 business days.
*Orders must be placed by 12:00PM PST
Privacy
Please see Privacy Notes.
Returns & Replacements
All our products are unconditionally guaranteed for 30 days from the date of purchase. If you are unsatisfied with our product under certain circumstances, we guarantee a refund; less discounts and less original shipping and handling fees. Shipping and handling fees may be deducted from your refund under free shipping promotion. Please request a Return Merchandise Authorization Number (RMA) by contacting us. Any return without a RMA number on the outside of the package will be refused. We will not provide a prepaid label for the return package, as you will be responsible for the return package shipping and handling fees.
A courtesy replacement is provided under certain circumstances within 30 days from the date of purchase. Please contact us to inform us of any issues with your purchase so we can provide immediate assistance.
Exchanges can be provided under certain circumstances within 30 days from the date of purchase for only door locks and robotic vacuum. Please request an Exchange Merchandise Authorization Number (EMA) by contact us. Any return without an EMA number on the outside of the package will be refused. We will not provide a prepaid label for the exchange package, as you will be responsible for the return package shipping and handling fees.
If the product is damage in transit, please contact us to report the damage within 10 calendar days after the delivery date.
If the product is lost in transit, please contact us to report the lost package within 14 calendar days from the ship date.
*Door Locks Only – under certain circumstances, once the protective seal is broken on the outside of the package or the unit is not in resellable condition (i.e. scratches, markings, missing parts, defective/damage due to misuse), exchange or refund is not applicable.
*Other conditions and restrictions may apply. We reserve the right to refuse service to anyone.
Note: All replacements and exchanges are eligible only to customers who live in the 48 contiguous states.
Ordering
Expedited orders placed before 12:00PM PST are to be shipped on the same day. Order processing time for all other orders can take 1-2 business days. Once an order is placed, an email confirmation will be sent to your email. The order can also be viewed in 'MY ORDER' under your 'Account'. Tracking information will be provided once the order ships.
Payment & Promotions
The credit cards we accept are Visa, Master, and American Express.
iTouchless offers varieties of promotions from time to time. To get the first hand of our promotion updates, feel free to sign up our Newsletter.
Viewing Orders
A snapshot of your recent orders is displayed once you log in to your account. To view all your purchases, either click 'View All' above recent orders or click 'MY ORDER' under 'Account' on the left sidebar.
Updating Account Information
Your account information can be updated inside your account. iTouchless account information can be updated in the 'ACCOUNT INFORMATION' tab under 'Account' on the left sidebar. eHot Paid Social Network account information can be updated in the 'EDIT MY ACCOUNT INFO' tab under 'My eHot Paid Social Network Account' on the left sidebar.
General Address Tips
Your billing address must match the address that appears on your monthly credit card or bank statement. Be sure to check your statement for accuracy.
Leave fields blank if they don't apply to your shipping or billing address. Do not enter "N/A," "Not applicable," "None," "Same," etc.
Enter information in the appropriate fields. For example, do not enter city and state information in the "Address Line 2" field; use the provided city and state fields instead.
Avoid using accent marks or non-English characters. Our systems can't process Chinese characters, Cyrillic letters, etc., and entering these into any of the address fields may delay shipments of your packages.
Do not enter shipping or delivery instructions in any of the address fields. In order to ship your items in a timely fashion, we use a variety of carriers, and we're unable to accommodate requests for specific shippers.
APO/FPO Address Tips
Most items can be shipped to APO, FPO, and DPO addresses, except:
  • standalone lithium batteries
  • lithium batteries packed separately with equipment (products that come with lithium batteries installed are permitted for shipping to APO and FPO addresses)
Some electronics, health and personal care and housewares cannot be shipped to APO, FPO, or DPO addresses.
If an APO, FPO, or DPO address is entered as an international address, the package will not reach its destination.
Note: Standard Shipping Deliveries may take longer--up to 21 days for APO, FPO, or DPO addresses.
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